Sluiten

Our story

At Alight, we believe a company’s success starts with its people.
At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
It’s why we’re so driven to connect passion with purpose.
Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Role

Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines


Delivery Key responsibilities:

Support Managers with client engagement, ensuring all information is accurate and provided on time

Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager

Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized

Lead projects designed to improve customer satisfaction and business performance

Provide daily functional support to the teams, to support the successful delivery of payrolls

Responsible for the maintenance of the Country Solution workbook

Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

Responsible for Year End to ensure deadlines are met successfully

Proactively identify upsell opportunities

Support Management with the resolution of client escalations, along with lessons learnt

Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

Alight Security Standards are adhered and followed

Ability to recognize and deal appropriately with sensitive and confidential information

Time Recording to be completed on time and accurately

Contribute to team meetings and raise any issues immediately to your Operations Manager

Ensure you are up to date with all Alight announcements and communications

Build good relationships with all lines of businesses

Participates in projects as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures

100% Attainment of customer SLA agreements

Adherence to quality standards

Adoption and support of innovation initiatives

Reduction of client escalations through knowledge transfer to both clients and colleagues

Demonstrate professionalism and act responsibly

Ability to effectively communicate with all levels within the business

Alight Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way



REQUIRED EXPERIENCE

Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

Ability to identify and mitigate risks

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

Expert knowledge on payroll processes, practices and associated legislation

Desirable

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Payroll certifications, PDL, VPS

Experience managing small-medium scale projects

REQUIREMENTS

Flexible Working
So that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business

Sluiten

Our story

At Alight, we believe a company’s success starts with its people.
At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
It’s why we’re so driven to connect passion with purpose.
Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Role

Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines


Delivery Key responsibilities:

Support Managers with client engagement, ensuring all information is accurate and provided on time

Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager

Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized

Lead projects designed to improve customer satisfaction and business performance

Provide daily functional support to the teams, to support the successful delivery of payrolls

Responsible for the maintenance of the Country Solution workbook

Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed

Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate

Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes

Responsible for Year End to ensure deadlines are met successfully

Proactively identify upsell opportunities

Support Management with the resolution of client escalations, along with lessons learnt

Upskill and develop team members through training delivery and coaching to enable them to fulfil their role

Alight Security Standards are adhered and followed

Ability to recognize and deal appropriately with sensitive and confidential information

Time Recording to be completed on time and accurately

Contribute to team meetings and raise any issues immediately to your Operations Manager

Ensure you are up to date with all Alight announcements and communications

Build good relationships with all lines of businesses

Participates in projects as needed and assigned

Key Criteria to monitor performance

Adherence to all Security and Compliance procedures

100% Attainment of customer SLA agreements

Adherence to quality standards

Adoption and support of innovation initiatives

Reduction of client escalations through knowledge transfer to both clients and colleagues

Demonstrate professionalism and act responsibly

Ability to effectively communicate with all levels within the business

Alight Core Competencies

Be Accountable - Take advantage of the World of Opportunity and demonstrate personal responsibility and eagerness to explore & acquire the necessary skills. Be a key team player by collaborating and sharing knowledge to accomplish personal and team results.

Solve Problems - Be a resourceful problem solver by proactively identifying problems or challenges in the workplace and put forward creative solutions to drive continuous improvement

Take Ownership - Proactively seeks clarity of role, accomplishment of individual & team objectives and future personal career opportunities

Be Client Centric - Actively responds to meeting the expectations and requirements of internal and external clients. Ensure a balanced approach between client requirements and Alight priorities

Be Effective - Demonstrate knowledge of the Alight Way, our values and levers for success. Contribute and work to agreed global standards, utilize tools & technologies to act fast to achieve maximum personal productivity. Ensure work can be carried out in a repeatable, scalable way



REQUIRED EXPERIENCE

Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll

Ability to identify and mitigate risks

Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint

Flexibility to support a global and fast paced environment

Attention to detail

Excellent written and verbal skills

Self-motivated and a willingness to learn

Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures

Academic Degree

Education and Training

Essential

BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience

5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment

Expert knowledge on payroll processes, practices and associated legislation

Desirable

HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred

Payroll certifications, PDL, VPS

Experience managing small-medium scale projects

REQUIREMENTS

Flexible Working
So that you can be your best at work and home, we’ll consider flexible working arrangements according to business requirements.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion
Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement
Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business